Andrews Garage, Helensburgh

Ranked #236 of 440 in Scotland

Services: MOT, Servicing, Tyres, Exhausts

27 East King Street

HELENSBURGH

Dunbartonshire

G84 7QQ

Call 01436 673440

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"Con man Jimmy Saville "

By Wiser than you think, 18 August 2015

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I broke down at Luss so Andrews Recovery took my car to Andrews garage the drive belt had snapped. So the mechanic starts on the job then shows me the drive belt had shredded and gone into the timing belt casing. Said he is busy doing another car for a few hours can I go for a walk? I went for a walk came back the owner name John (Jimmy Saville ) came to me and said timing belt has slipped so timing is out and the head has got to come off and new valves. I said what's the cost £1600 + vat I said your joking ? Nope I said can't you try new timing belt and new drive belt? He said nope the head has got to be sent away to Inverness. He then makes a phone call saying a couple are coming back with a curtercy car and you can have that.I got that then I found out after a few enquiries from friends who are mechanics that he is ripping me off there is no need for the head to be skimmed if the valves have bent it's just head of new valves then timing done and new timing and drive belt .I left a message to leave my car alone John rang me saying he wants £200 for 3 hrs labour and dignostics I said crap but I had to pay because I had a recovery company picking my car up and taking it to a friends garage .This guy I told him is a con man don't every go to this garage. He has just ripped a couple of for £1900 for new valves and head skimmed total con.

Visited In

Aug 2015

Visited For

Repairs

Expertise

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"Helpful"

By DD!, 22 June 2015

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Really cant understand the above?? thought the service was great and well priced compaired to some others I have used in the past. Staff were more than helpful and would recommend to a friend. :-)

Visited In

Jun 2015

Visited For

Servicing

Expertise

Quality of Service

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Value for Money


"An absolute disgrace "

By darren millar 1986, 5 November 2014

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I took my car into Andrews garage as the clutch was sticking, I left the car there for 2hrs upon returning to the garage to collect the car and find out what was wrong I noticed the car had not moved and then he informed me that the clutch and flywheel needed replaced costing £890, I then drove the car away from the garage and was informed that they fluid needed topped up I did this and the car was fine for the rest of the day, the garage is are nothing but lairs and if I could swear I would and after phone calls they admitted they never lifted the bonnet and then said there is no way at knowing if the flywheel needs changed unless you inspect the car which they admitted they never so it's a joke that they could sit there and say it needs doing when they never inspected it, I took my car to another garage which carried out a full inspection of the vehicle informing me of other problems that Andrews garage would not have knowing about as they failed to do there job. Also have received threading phone calls from the garage saying that they are going to get the police involved because I gave them a bad review and was very unhappy with there service. Please do not use this garage as there are many more people with the complaints

Visited In

Oct 2014

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Repairs

Expertise

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"Avoid!"

By Roosterman, 25 October 2012

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Took my car for an MOT and was told it would cost £300. I returned after work to pick it up and was billed for £520. I asked why the price was so different and he said he had told me that was the price he quoted (he definitely said it was £300). He then fobbed me off by saying "everything's expensive these days"!! I haven't returned and advise against anyone using him.

Visited In

Sep 2010

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"AVOID!!!"

By Anonymous, 9 July 2012

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We were introduced to the Garage when our wheel sheared off and Green Flag towed it there. The repair of the wheel was timely and to a high standard and the cost was not excessive - hence why it was used for an MOT the following year. The MOT was a TOTALLY different story - the car was three years old and had done 30,000 miles (or there abouts!) the garage replaced bakes, pads and 2 tyres PLUS oil change etc... total cost £600 (with a bit of change). They thought this price was cheap!!! The work was done to a good standard (I should have thought so at the price!) but the tyres they fitted (Viking Budget ones) BOTH failed at the next MOT... Andrews passed the blame for this onto the Supplier when it was THEIR RESPONSIBILITY to resolve the problem. It is a case of they takes your money and don't care what happens when the car leaves the workshop!! My recommendation AVOID!!!

Visited In

Feb 2011

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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