steven eagell Toyota

AVOID LEXUS STEVEN EAGELL!!! First Lexus service they ruined the interior of my car with mud, & failed to fix the tracking on my car. Second service they AGAIN ruined the interior of my car with mud, and this time dented the door of my car! In addition, despite being ILLEGAL under GDPR regs, twice on booking a service their sales department rang me with high-pressure sales tactics to change to a new car! On complaining about this, one of their “managers” from their Peterborough branch rang me - attached - and COMPLAINED that I had ‘complained’, did not agree that they were breaking GDPR regs (which they are), and rather than apologise, told me I could not book my car into ANY of their Lexus branches!!!! AVOID - DREADFUL CAR DEALER, SLOPPY SERVICING AND APPALLING CUSTOMER SERVICE!!!!!!!

My issues go back to when I purchased the car three years ago (it was c.18m old). The car was delivered with three different makes of tyres , which is dangerous. Second, the vehicle pulled a very little to the left, the garage managed a marginal improvement, but I took the car to a specialist for a four-wheel alignment which solved the problem. But apart from these issues they have maintained the vehicle well with no problems between services.