ALS Autos
Ranked #86 of 125 in Cambridgeshire
Services: MOT, Servicing, Tyres, Exhausts
Downham Garage 23a Main Street Little Downham
ELY
Cambridgeshire
CB6 2ST
Call 01353 699302
Reviews
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Recommended
"Friendly and Honest"
By Eric Lawson, 27 September 2019
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We have been a customer of ALS Autos for many years and find them to be a friendly and honest family run garage, who can be relied on to service vehicles in the correct manner. Consequently, we are pleased with the performance of our present Suzuki Baleno and also the continuing performance of the garage.
Visited With
My vehicleVisited In
Sep 2019Duration
1-5 hoursVisited For
ServicingAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Online bookingGood Points
Service QualityBad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent service"
By Anonymous, 26 September 2019
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Booked in for a service, I sat in the waiting area whilst it was carried out. It was lovely to hear customers coming in to collect there cars and to hear the great things they say about the staff here. They read through the bill to explain what had been carried out and a few advisers for next time. Definitely be returning
Visited With
Family member's vehicleVisited In
Aug 2019Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Online bookingGood Points
Great value for money, I was dealt with in a professional mannerBad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Friendly and helpful"
By Derek Wakefield, 25 September 2019
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Came in for an MOT on a waiting appointment. The car was taken straight in from what I could tell and had a free cup of coffee while i waited, the MOT took about an hour and was charged £54.85. The girls on the desk were lovely and really helpful. It was nice to be able to watch tv while i was there as well. I was offered a free service wash as well
Visited With
My vehicleVisited In
Sep 2019Cost
Up to £100Duration
1-5 hoursVisited For
MOT, RepairsAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer serviceGood Points
Good prices, great service, lovely waiting areaBad Points
The MOT was on the higher side but met the industry standardExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"making money is their first priority"
By banksman, 13 June 2015
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Took my 2001 octavia estate for MOT, sort air-con, programme new remote key fix dodgy door mirror. Had already told them where the gas leak in the air-con was but they re-filled the system anyway, didn't fix the mirror but charged for it, ditto the key programming. Told me they'd changed the brake fluid but only touched one bleed nipple! Also over-filled sump with oil. On another occasion when I went to buy a new battery they asked if I would like it fitted, foolishly imagining they would fit it for free they sent their apprentice out to fit it. He was so clueless I had to tell him what to do, and for that they charged me £10!
Visited In
Jul 2005Visited For
MOT, ServicingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"poor service with poor customer care"
By reboot, 18 April 2014
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Bought a second hand 18 month old Octavia from this dealer. They claimed it was fully serviced. The ABS warning light lite up on the way home as I live over 100 miles away I took it to local Skoda dealer in Epsom. Who checked the car and found it to be in a poor state. It required a lot of work to bring it up to acceptable standards including common service parts such as as wipers, brake pads, oil change and filters. When I complained to Al's I was told by the Garage owner himself " what did I expect it was after all a secondhand car not a new one". He dismissed the claim for the service and only offered to send me some new wipers and then he sent me the wrong ones and they wasn't new either. Laughably the worst service I ever encountered from a so called main Skoda agent. Tin pot is the best discription for service quality and customer services none existent. Best avoid this shoddy outfit.