Fairdeal Autos, Edinburgh

Ranked #251 of 440 in Scotland

Services: MOT, Servicing, Tyres, Exhausts

1 Ford's Road

Edinburgh

Midlothian ‎

EH11 3HP

Call 0131 443 6151

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Recommended

"Really awesome place. I had received excellent customer service upon my arrival I loved it. "

By Ashar, 17 July 2023

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The service was great,was informed about problem,cost and time frame of repair needed.True 2 their word was done in time they said and cost was exactly what they quoted me,no surprises here.Just good quality service all around, Am recommending Fair Deal Autos to my family and friends.

Visited With

Other

Visited In

May 2023

Cost

Up to £100

Duration

1-5 hours

Visited For

Servicing, Performance Tuning

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Online booking

Good Points

Very professional & quick

Bad Points

I love ?? that place everything so,we can say nothing here I didn't like.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fairly priced and Great service "

By Anonymous, 15 July 2023

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Felt like the Service from this garage was Good. The Cost for my service and repairs were very reasonable in my experience and i will be returning in future for my vehicles ongoing maintenance.

Visited With

My vehicle

Visited In

Jul 2023

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

The garage were very good. From the time of booking to time of collecting it was all straight forward.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great service provided with in-depth knowledge of issues "

By Rehaan Mirza, 12 July 2023

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I dropped my car off for a MOT & Service, was contacted about 2hrs later to advise that the car would fail on braking ( which i was aware may occur beforehand). They advised that total cost and asked me how i wanted to proceed. After i agreed to get this completed they were able to order the parts , fit and retest all within one day. Great service and I will definitely be using them again in the future

Visited With

My vehicle

Visited In

Jun 2023

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

they managed to complete a MOT, Service and fix the identified issues all within a day , Disks and Pads brakes needed done and this was all handled with no fuss.

Bad Points

nothing, although they could do with a coffee machine

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service "

By Anonymous, 8 July 2023

Read More

Staff are professional, kept in touch with updates, car drives great now

Visited With

My vehicle

Visited In

Jul 2023

Cost

£100-£500

Duration

3-7 days

Visited For

Servicing, Repairs

Additional Services

Itemised invoice, Great customer service

Good Points

Professional service provided

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent Garage"

By Anonymous, 31 May 2023

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Booked in over the phone, had MOT done and some repairs. The cost was very reasonable and received text with quote and when to pick up. Cant fault their process, excellent.

Visited With

My vehicle

Visited In

May 2023

Cost

£100-£500

Duration

1-3 days

Visited For

MOT, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Online booking

Good Points

Staff professional and courteous

Bad Points

Very busy

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"An office that lets down customers and it's auto team"

By MMacleod, 5 September 2022

Read More

This dodgy garage will give you a price quote when you call to make a booking and will then fail to tell you of any price increase when you hand in your keys personally on service day, later charging you a higher price after works are done!!! Any decent garage will tell you of a price increase since your initial booking was made, giving you the choice to decide if you still want to go ahead or not. They failed to do this and didn't even notify me when dropping keys off. No matter the amount of money, be it £1 it doesn't matter, you cannot treat customers that way. one last thing... later that evening I recalled I'd even said to the woman in the office when dropping the keys off what the car was in for and job price I'd been told. I realised that even then she hadn't notified me of the price increase! I then called the garage to complain and say they really need to communicate about MOT price changes, and the manager had the cheek to repeatedly say that it was only a small additional amount of money to pay. You are missing the point!!! It gets worse as he then implied I was a liar saying he never heard me say the original job price in the office (he wasn't even serving me either in office). All in all they don't own their mistakes and instead attempt to blame the customer. A refund was offered but only if I travel all the way back there (yet I've read reviews elsewhere saying transfers can be done). Not to be trusted. The mechanics there are let down by the failings of the office team.

Visited With

My vehicle

Visited In

Sep 2022

Visited For

MOT

Good Points

The mechanics

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"I found this garage to be very responsible to myself as a customer."

By Eddie Hoy, 15 July 2020

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This is a good reliable garage catering for Volkswagen Audi Skoda etc vehicles with labour prices that are below the car dealers and quality replacement parts. It seem to have a real duty of care to It’s customers.

Visited With

My vehicle

Visited In

Jul 2020

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

When I took my car back for a little rework It was carried out quickly and efficiently.

Bad Points

I find it difficult to be disparaging about this garage.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Not good"

By Allan Boulton, 28 October 2018

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Took the car here for mot which it failed on for 2 tyres which they were meant to fit !!!!!! . It was in for an alternator that I was told was faulty , to get this off they had to remove the aircon pump which turns out was the fault and not the alternator but they went and changed the alternator anyway. Now this in my eyes is not a trustworthy garage they are meant to be friendly experts....no they are not all they want is your money and deliver a very poor service. And as for the arrogant manager who makes up excuses when your car comes out in worse condition than when it went in blames the owner for his mechanic not putting my car back together properly. And I have proof of there poor skill set.

Visited With

My vehicle

Visited In

Oct 2018

Cost

£100-£500

Duration

1-3 days

Visited For

MOT, Repairs

Good Points

Nothing

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Worst Service "

By sreekanth pasupula, 27 September 2018

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###Worst Service#### I gave my car to fix hand break(very minor issue working fine but first two locks isn’t working) screen wash leak (I know leakage problem before ) and passenger side mirror problem in morning at 9 am on 27 sep 2018 and they stared working around 3.30 and fixed only hand break and charged 75 pounds from me when I went collect my car around 6 pm , they said 40 pounds to fix hand break and 35 pounds to check issue with screen wash leak .. I have gave my car to to fix issues on the same day not to check issue on one day and fixing screen wash leak on other day .. and said I need pay labour charges for the both day .. I really don’t understand why can’t fix problems on the same day. So they charged 75 pounds just to fix hand break > just waste of time >charge money to check issues but not fixing on the same day >expecting charge again if we have car on next day I woud really felt happy if fix both issues and taken more money what they have charged . I really don’t recommend this garage as just pull money without fixing issues.

Visited With

My vehicle

Visited In

Sep 2018

Cost

Up to £100

Duration

5-9 hours

Visited For

Repairs

Good Points

nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant"

By Mo Ali, 28 May 2018

Read More

My car went in for an MOT and suspension repairs. I was informed and given options. The job was finished on time within the same day at a good price, what else could you want!!

Visited With

My vehicle

Visited In

May 2018

Cost

£100-£500

Duration

1-5 hours

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Staff very professional and friendly

Bad Points

Professionalism and prices

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"dreadfull"

By Anonymous, 3 May 2018

Read More

stay away keep your cash in poket

Visited With

Family member's vehicle

Visited In

Apr 2018

Cost

£1000 plus

Duration

1-3 days

Visited For

MOT

Good Points

nothing

Bad Points

everything

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant garage, staff and lives up to its name"

By Anonymous, 8 March 2018

Read More

Brilliant all round. They do what they say. They tell you exactly what is going on and very importantly they try their best to source the best price for parts. I believe they are honest and reliable. I would highly recommend them. I will continue to use them.

Visited With

My vehicle

Visited In

Oct 2017

Cost

£100-£500

Duration

1-3 days

Visited For

Handbrake problem and MOT, Servicing, Repairs, Performance Tuning

Additional Services

Itemised invoice, Great customer service

Good Points

They went out of their way to mend, service and MOT my car. They mended my handbrake saving me the cost of a new one. I have used this garage now for two years. The service, honesty, advice and help

Bad Points

There is nothing that I can say I do not like.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"They are rubbish especially the manager was too tough "

By Anonymous, 16 April 2016

Read More

With a group on voucher for MOT and services, the customer services was awful. Manager was too tough. MOT took 5 hours and they didn't call back to inform me with the result. They did the maintenance with no permission from me. They didn't valet my car as it included in the voucher. They are rubbish.

Visited In

Apr 2016

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"They were life savers"

By Xtte, 4 November 2015

Read More

These guys were so good, they sorted me out in no time at all. Friendly and competent.... Thank you do much.... Special thanks to Connor and Tristin

Visited In

Nov 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fast friendly service"

By Gregm77, 1 August 2013

Read More

Booked into Fair Deal Autos in Fords Road Gorgie Edinburgh. The front desk service was quick and friendly. Once the car was ready they called and said it passed and I could collect it. The guys were really professional and 100% better and more honest than companies like KwikFit etc. They are cheaper too! Great service, quick and all at a good honest price. Can't say any fairer than that! I believe they also have a branch in Bathgate West Lothian

Visited In

Aug 2013

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Mulsanne Motors

Read More

EMG Autos, Edinburgh

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