I can't swap my service plan to my new car, is this fair?

After 18 months I tried to swap my service plan to new Kia Picanto, but I was told by Emac that Kia won't allow it. Apparently the service plan has to stop with that car but no one told me. Is this legal...

Is Toyota going to introduce direct sales to customers?

When are Toyota planning to introduce direct sales to customers?

I bought a car from a dealer and have now discovered it's a Cat D - what can I do?

I purchased a car 14 months ago and found out yesterday it had been written off as a Cat D but the dealer never told me. What can I do about it please?

What is the point in the Motor Ombudsman?

My daughter had a 2016 Nissan Juke that went into a Nissan dealership for a fault. They handed the car back and it would not start, so they asked us to leave it with them. They replaced an ECU and charged...

Can I reject a used car because of a faulty battery?

I bought a used car less than two weeks ago. It's a 2016 reg. The battery has failed three times since I bought it. The first time a friend jump started it for me, the second time a mechanic used a power...

Why are there so many delays on new car orders?

I ordered a new VW Golf PHEV in March 2022 with VW saying it would take 8 to 12 months. 16 months later we still have no build date for the car, do they want us to cancel the order because the cars have...

If I buy a used Volkswagen from a non-VW dealership, is the warranty still valid?

If I buy an under one-year-old Volkswagen from a non-VW dealership, will I be able to take it to VW if there are any issues under the original three-year warranty?

Can I reject my new EV which refuses to charge?

I took delivery of a new MG EV4 Long Range Trophy on the 29th of April. They were only able to charge it to about 100 miles due to various problems at the dealership. I drove it for about 22 miles and...

Should I reject a faulty car that has now been off the road for six weeks awaiting repair?

I bought a faulty car from a dealership and realised it within just 12 hours. The repairs are going to take 6-8 months as the part required is not available and on back order. What’s my position? The car...

The wrong car was supplied to me - what are my rights?

I signed contract for a Genesis GV70 Electric. On the day of collection I noticed the car had regular faux leather and not Nappa. The contract stated Nappa. They said don't worry will sort the right can...