Walton Audi

Ranked #128 of 204 in Surrey

Services: MOT, Servicing

Station Avenue Walton

ADDLESTONE

Surrey

KT15 1ET

Call 01932 220404

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"Arthur Daley would be proud"

By Murray French, 18 May 2023

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Sold me a car with bad advice & promises that weren't kept. Sales Mgr Simon took over from Ali (who is no longer there). I'm resigned to accept the fact that I was misled on the range, and they did resolve the paintwork to some degree (although my wing is now a different shade) but, predictive cruise was a clearly stated "must have" for me and the feature doesn't work properly - at least not unless I pay an extra £200 per year for a maps update subscription! I was told, and accepted, that I could use Google maps for navigation (which I prefer anyway) but nobody told me it would mean the cruise didn't operate properly. Promised investigation & return call chased but all I get is "radio silence". £39k car from a main Audi dealer but left feeling as if I've been duped by a back-street garage. The show's not over yet but the trust has totally gone now that I've seen them for what they are. (All in my personal opinion of course).

Visited With

My vehicle

Visited In

Feb 2023

Cost

£1000 plus

Duration

1-5 hours

Visited For

Car purchase

Additional Services

Car cleaned, Work explained

Good Points

Nice looking showroom

Bad Points

I think they duped me

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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