Rodgers Of Plymouth Ltd

The worst experience I have had buying a car. They promised to fix an obvious rattling sound before delivering the car.  They drove it to me despite the rattle still existing.  I made the mistake of not checking before they left and then spent 8 weeks going back and forth as they then claimed they had fixed the problem and telling me that what I was hearing simply didn't exist. The most bizarre part of all this is that their technicians repeatedly refused to let me show them where the problem was coming from.  In the end I had to tell them that I was going back to further my complaint with Hyundai whilst emphasising that I had taken the car to another garage who without charge let me show them where the problem was coming from.  They couldn't believe that any company would be so obstructive. Incredibly - on one occasion their sales team agreed to book the car back in and instructed the repairs team to do this.  when the sales manager sent me over to the repairs team to re-book the car the staff member refused!  So it seems that the sales and repairs team did not have a great relationship either and one was prepared to undermine the other in front of a customer. In the meantime, I also got a text advising me that I needed to leave positive feedback and to give the sale rep 10 out ot 10! On the third occasion of returning to the garage having repeatedly refused to accept their advice that the problem I was noticing didn't exist, I refused to take it back unless their technician sat in the car with me.  After 8 weeks they finally let me show them the problem and they decided it was a loose bolt rolling around and they subsequently found a loose bolt in the console.   This is exactly what I told them it was at the start.   After 2 months of hassle and hire cars, no one came over when I got my car back to apologise for all the stress and no compensation was offered for the stress and inconvenience. Appalling.

“I booked a test drive on the online form with Hyundai at Crownhill and Kia at Brixham. I received an email from Hyundai which said ‘your test drive is just around the corner’ so I thought ‘great, all booked’. Didn’t hear from Kia at all and had to phone to book it. When we got to Hyundai they claimed not to have our booking but strangely had our details on their desk. We were told that another customer had just taken the car out and that it was our fault as we hadn’t put our phone number on the online form! This is their online form which I filled ALL the details in on and they had contacted me by email on! We had to wait an hour and a half for the car to come back. If we hadn’t really wanted to try the car we wouldn’t have stayed. We didn’t bother going to Kia as we were so delayed after this. Our current car is from Rodger’s and we were very disappointed with this service.

Found them to be helpful whilst on holiday in the west country. Replaced starter motor under warranty, no quibbles.

Both my father and I have had dealings with Messrs. Rodgers of Brixton/Plymouth over the years and the service we have received has always been first rate. Doing business with Rodgers is the best example of dealing with a family firm where you are the customer and not another number in a queue or an irritating statistic. "Big enough for the best deal... small enough to care." Long may it continue!