P&R BMW, Hayes & Harlington

Ranked #13 of 23 in Hillingdon

Services: MOT, Servicing, Tyres, Exhausts

140 Clayton Road

Hayes

Middlesex

UB3 1BL

Call 020 8561 4081

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"THIEVES"

By R SB, 25 January 2021

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DO NOT USE THESE THIEVES! Ex BMW techs that don’t have a clue what they’re doing (P&R BMW in Hayes). My first mistake was using these thieves based on the 5 star reviews here on google. They misdiagnosed my car and persisted on me changing the turbo on my E46 as it ‘definitely was the issue’. Once they’d charged me for a brand new turbo, labour and other parts, they then called me and told me the issue was still present and is ‘normal’ for a bmw to make the whining noise. They would not release my car until I’d paid the full £2,000 in cash and when doing further research on this company, I had found they were headed up by failed bmw techs which I should have noticed at first through their unprofessional mannerism and attitude to act like thugs when I was trying to resolve the issue. Once I was forced to pay just over £2,000 to get my car back, the car did not feel the same and when taking it to my local mechanic, he was able to diagnose the fault and repair it within a day for under £100. Avoid these CROOKS at all cost. I’m very surprised they are still running a business with their thuggish behaviour and lack of mechanical knowledge.

Visited With

My vehicle

Visited In

Dec 2020

Cost

£1000 plus

Duration

1-2 weeks

Visited For

Repairs

Good Points

Nothing at all

Bad Points

Thuggish behaviour and lack of knowledge

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Amazingly friendly, responsive, a company with integrity and honesty "

By Anonymous, 20 October 2020

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There are not many people or organisations that act with integrity, professionalism and with a sense of pride and passion. The whole team were a pleasure to deal with and made an uncomfortable service repair bearable. Thank you to the whole team.

Visited With

Family member's vehicle

Visited In

Aug 2020

Cost

£1000 plus

Duration

3-7 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Their dedication to get the job done at the quoted price and provide regular and informative updates.

Bad Points

It was all good

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Experienced, competent & professional"

By peter Barnet, 26 September 2018

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Absolutely, first class. A team of ex BMW Mini dealers with all the knowledge, kit and diagnostics computers. Great service.

Visited With

My vehicle

Visited In

Sep 2018

Cost

£500-£1000

Duration

3-7 days

Visited For

MOT, Servicing, Repairs, Performance Tuning

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Service, expertise

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Perfect, honest and quick!"

By Anonymous, 20 January 2018

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Perfect and honest, told me what was required now & going forward what I need to budget for in the future! They have all the dealer stuff, key reader which is helpful as a driver you can see what to budget for going forward. My average mileage surprised me!!! The service I had was an oil change with the additional items, the bill was what I expected. They use genuine BMW parts which is what I wanted! They updated the software in my car and the navigation map, what a difference!!! More MPG and I’m sure the navigation is quicker than before!

Visited In

Dec 2017

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Not Great..."

By BMW Fan, 8 July 2014

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Used this place to have work to my BMW. Very expensive and the work was not great and to a poor standard. Would not use again.

Visited In

Jul 2014

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Expensive like the main dealer and poor quality work"

By Nicksaw, 14 February 2014

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Not very good. Tried to charge me £400 for a 3.5mm socket and then got them down to £150. They passed my MOT but suspected brakes needed doing... (Taken to a new garage and the brakes are shot). They also tried to charge £200 for a cigar socket, quoted £400 for 2 parking sensors (fixed myself for £80) and quoted £1500 for audio cutting out (fixed myself with £20 heat sinks) AVOID THIS PLACE!!! Travel to Essex and take it to PMW.

Visited In

Apr 2013

Visited For

MOT, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Wheelbase Garage

Read More

Thorobred cars, Staines

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