Mark Tempest

Ranked #75 of 136 in Hertfordshire

Services: MOT, Servicing, Tyres, Exhausts, Brakes, Bodywork, Electrics

Unit 1-2 Tewin Road Business Centre Garden Court

Welwyn Garden City

Hertfordshire

AL7 1BH

Call 01707 392392

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"Change customer for work not required "

By Anonymous, 27 November 2021

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Asked for mechtronics to be taken out and had company waiting for me to send unit to repair after they already diagnosed problem, price was agreed to just remove mechtronics and put back in and on date of them supposed to do work they refused to do work, I own VCDS myself and already completed a diagnostic test which this company already knew it had been done so when the car was collected they still charged for a diagnostic test which wasn’t authorised in the agreed work to be under taken and said he wouldn’t put his name to simply removing an refitting mechtronics, total waste of space of a company I had to wait 3 weeks for them to do work for them to only push that i need to pay them 8-9k for a new gearbox, totally trying to rip people off, I repeat they were asked to do a job that was agreed and they used it as an excuse to try an rip me off, this may even go to small claims court for a service that was not agreed or needed. Stay away from these cowboys.

Visited With

My vehicle

Visited In

Nov 2021

Cost

Up to £100

Duration

1-5 hours

Visited For

Asked for specific job to be under taken and charged for something that wasn’t agreed

Good Points

Nothing

Bad Points

Ripped me off for service I didn’t agree to

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Superb service, always ready to go beyond to resolve issues with the car."

By Anonymous, 31 July 2020

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I had a series of complex problems, they went way beyond what would be expected. Kept me informed and did a superb job. I've used them for many years and travel a long way to get there, which is testament in itself. Fantastic.

Visited With

My vehicle

Visited In

Jan 2020

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

The garage will conscientiously try to resolve issues, keep you informed and explain what they have done and why. Mark is a fantastic chap with huge experience.

Bad Points

Just the long way I choose to come to use it!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"If only all garages were like this one."

By Neil McNair, 13 December 2018

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I have been taking my Audi here for nearly 8 years, after having some really bad experiences with the local main dealer. At Mark Tempest they know their stuff. No nonsense. Straight forward. The guy that that owns it sits in Reception. This is what all garages should be like.

Visited With

My vehicle

Visited In

Dec 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

They are a specialist VW/Audi garage that really know their stuff.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, efficient and excellent service."

By Anonymous, 10 May 2018

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I recently had my Audi A1 serviced with this garage for the first time. I found the Receptionist extremely friendly and helpful. When I dropped my car off the staff were very welcoming. They rang e to tell me what was wrong and how much it would cost. The bill came to exactly what they had quoted and I will definitely use them again and recommend them to my friends.

Visited With

My vehicle

Visited In

May 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

They rang me to tell me what needed doing and how much. My bill was exactly what they had quoted.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly attentive highly skilled and knowledgable"

By Longy1, 30 April 2015

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I recently had a major problem with my T5 van. A failed head gasket caused extensive damage to the engine, radiator and other items. It was repaired on time, on budget by a very friendly professional team. Will I go back to them .. yes I will-highly recommended.

Visited In

Apr 2015

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant!"

By DR3, 12 April 2015

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Took my car round to Mark Tempest's to see if they could help as I couldn't open the bonnet to check oil/water. They were incredibly helpful - had the car on the ramp straight away, despite being busy and managed to sort out the cord from underneath. Really chuffed. Really courteous and didn't make me feel I'd interrupted their work schedule, which I obviously had. Outstanding service!

Visited In

Apr 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"I was told not to come back again"

By Sharan130, 16 March 2015

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Took the wife's sharan in to have the clutch replaced but was advised to change 2 cv boots as they had split and were leaking grease: Thing is the car was MOT 3 days before and no problem reported. Was then told it needed and new drive shaft. Was also charged VAT twice. Got my money back but when I enquired about having more work done was told to find another garage

Visited In

Mar 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great - couldn't ask for more."

By guffaw, 13 June 2011

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VW / Audi specialist. Knows them inside out. My family and I have been going there for over 10yrs with a variety of VAG vehicles and never had a bad experience.

Visited In

Aug 2010

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Leyden Car Centre, Stevenage

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Church Farm Garage

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