Holdcroft Nissan

Ranked #83 of 137 in Cheshire

Services: MOT, Servicing, Used cars, New cars

Weston Rd

Crewe

Cheshire East

CW1 6JS

Call 01270 868290

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"20"

By Anonymous, 24 May 2024

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1

Visited With

Company car

Visited In

Dec 2023

Cost

£1000 plus

Duration

1-2 weeks

Good Points

20

Bad Points

20

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"20"

By Anonymous, 24 May 2024

Read More

1

Visited With

Company car

Visited In

Dec 2023

Cost

£1000 plus

Duration

1-2 weeks

Good Points

20

Bad Points

20

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Insensitive, Incompetent, completely thoughtless"

By Robin Raybould, 28 August 2022

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I have been consoling my wife all afternoon after what can only be described as a completely insensitive and completely thoughtless call my wife received this afternoon. Someone called and asked for my wife's mother, to enquire "how she was getting on with her car?" A seemingly innocent query you might think, until you learn that the person in question passed away in April, and the car in question was returned to Holdcroft in May, as per the contract obligations. I am utterly disgusted at the level of incompetence shown here, and the sheer driving force of the sales team, no matter what, chasing the potential sale, regardless of customer situations and feelings. I wouldn't mind if we still had the car, but given that the car has been returned for over 3 months, they should know better. We, as a family, are still struggling with grief, and maybe this complaint is unjustified and me typing it out is merely a venting process for my anger, but sitting here typing it , i think there is so much more to be said, however, Holdcroft Crewe should be made aware of their failing.

Visited With

Family member's vehicle

Visited In

Aug 2022

Visited For

Telephone Call

Good Points

Originally good customer service, and after sales experience.

Bad Points

The "courtesy" call received 13.26 hrs 28/08/2022

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Incompetent, rude and arrogant"

By Anonymous, 16 March 2018

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Avoid this garage like the plague. They messed up the PDI on a new car, leaving out important components such as the aerial, handbook and other items. They also failed to set up the service intervals correctly, which caused repeated engine fault light illuminations. Infuriatingly, they refused to even look at the car each time. We eventually took the car to a different Nissan dealer in Stone. They reset the engine management system with the correct information, which has solved the problem. They explained in detail that the faults were caused by Holdcroft's incompetence.

Visited With

Partner's vehicle

Visited In

Aug 2017

Cost

Up to £100

Duration

1-5 hours

Visited For

Purchase of new car and Repairs

Good Points

Nothing

Bad Points

They were extraordinarily unhelpful, and refused to put right a problem that they had created through their own incompetence.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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