steven eagell Toyota

Ranked #79 of 136 in Hertfordshire

Services: MOT, Servicing

37-47 Radlett Road Frogmore

ST. ALBANS

Hertfordshire

AL2 2JX

Call 01727 874747

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"AVOID STEVEN EAGELL!!! "

By Adrian Fry, 21 April 2024

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AVOID LEXUS STEVEN EAGELL!!! First Lexus service they ruined the interior of my car with mud, & failed to fix the tracking on my car. Second service they AGAIN ruined the interior of my car with mud, and this time dented the door of my car! In addition, despite being ILLEGAL under GDPR regs, twice on booking a service their sales department rang me with high-pressure sales tactics to change to a new car! On complaining about this, one of their “managers” from their Peterborough branch rang me - attached - and COMPLAINED that I had ‘complained’, did not agree that they were breaking GDPR regs (which they are), and rather than apologise, told me I could not book my car into ANY of their Lexus branches!!!! AVOID - DREADFUL CAR DEALER, SLOPPY SERVICING AND APPALLING CUSTOMER SERVICE!!!!!!!

Visited With

My vehicle

Visited In

Jan 2024

Cost

£500-£1000

Duration

1-3 days

Visited For

MOT, Servicing

Good Points

Nothing

Bad Points

Customer service and performance

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"They Provide a Competent Service "

By Anonymous, 3 November 2021

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My issues go back to when I purchased the car three years ago (it was c.18m old). The car was delivered with three different makes of tyres , which is dangerous. Second, the vehicle pulled a very little to the left, the garage managed a marginal improvement, but I took the car to a specialist for a four-wheel alignment which solved the problem. But apart from these issues they have maintained the vehicle well with no problems between services.

Visited With

My vehicle

Visited In

Nov 2021

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

I had a personal service contact who was helpful and provided undates. They also provided a loan car FoC

Bad Points

Not much

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Russell Automotive Centre, Kingsbury, London

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