Poor customer service from Hertz
I booked a Hertz Prestige BMW 2 Series Active Tourer several months in advance (the idea is that you get that type of car with leather seats etc) but I ended up being given a fairly basic Cactus. Hertz seem to think that I should get grateful as they consider that was unable upgrade despite my protests! Any thoughts welcome!
Asked on 10 August 2016 by Howard Davis
![](http://images.honestjohn.co.uk/imagecache/file/pad/120x120/media/16477727/537450_458533677529584_1473549666_n.jpg)
Makes no sense to me to put a C4 Cactus and a BMW 2 Series Active Tourer in the same hire car group. They are different classes of car. Cactus prices start at £12,990. 2 Series Active Tourers start at £23,010. So you were downgraded, not upgraded. But I have never heard of being able to book a specific car as a standard hire. Only as a prestige hire.
Similar questions
![](http://images.honestjohn.co.uk/imagecache/file/pad/75x75/media/16477727/537450_458533677529584_1473549666_n.jpg)
My wife recently died and as insurance companies require any changes to their risks, I considered it correct to advise RAC, with whom she had cover in both our names. They immediately cancelled all cover,...
![](http://images.honestjohn.co.uk/imagecache/file/pad/75x75/media/10703009/david-polaroid.jpg)
Our VW Golf Mark 7 infotainment system is completely dead. VW have charged us for diagnostics and say the unit needs to be replaced. They initially quoted £2700 though this has since been reduced to £2300....
![](http://images.honestjohn.co.uk/imagecache/file/pad/75x75/media/10703009/david-polaroid.jpg)
I have a Citroen Grand C4 SpaceTourer. It was registered in March 2019, and I bought it second hand in April 2021. A few months ago, the car cut out and a fault came up "Oil Pressure Fault" (it cut out...
Related models
![](/media/_v6/8125142/BMW 2 Series Active Tourer (2).jpg?width=115&height=75&rmode=crop)
Good to drive. Well-finished cabin. Electric tailgate and one-touch folding seats as standard. Efficient engines.
![](/media/_v6/14743852/01_citroen_C4_cactus.jpg?width=115&height=75&rmode=crop)
Unique interior design has a boutique feel. Comfortable and refined on the move. Spacious inside with a good quality finish. Available with impressive 1.2 PureTech engine.