Just bought a used car from a dealer, now discovered problems - where do I stand with getting it fixed? | Ask Honest John

Just bought a used car from a dealer, now discovered problems - where do I stand with getting it fixed?

I bought a used 2011 Ford Mondeo for £6795 from a dealer at the weekend, but only after collecting it on Tuesday have I noticed a couple of problems. Firstly, one of the exhaust hanging brackets is corroded and has snapped, just where it joins to the exhaust pipe back box. Secondly, the windscreen has a stone chip on the edge, just inside the range of the wipers. Where do I stand with asking the dealer to repair/replace these? I should have noticed these on initial inspection when I bought the car, but unfortunately I missed them.

Asked on 4 August 2017 by James Grifffiths

Answered by Honest John

A customer is not legally expected to notice every fault with a car before buying it. The dealer remains liable. So take it back and demand these two faults be corrected. Law here: www.honestjohn.co.uk/faq/consumer-rights/

Tags: liability legal and consumer advice buying a used car consumer rights faults faulty used car

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Ford Mondeo (2007 - 2015)

Very good to drive. Refined and comfortable to travel in. Massively roomy cabin and huge boot. Reasonable value. Efficient ECOnetic and EcoBoost models.