Westley Garage, Helston

Ranked #48 of 100 in Cornwall

Services: MOT, Servicing, Tyres, Exhausts

17B Water-Ma-Trout

Helston

Cornwall

TR13 0LW

Call 01326 569922

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"Very Poor Customer Service, Unhelpful not interested in customer relations."

By Anonymous, 26 January 2022

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Very Poor customer service no help offered just put phone down. Will not recommend to anyone. Bought a land rover freelander 2 last april from a dealer and started having issues with injectors leaking i looked through service history and westerly garage had replaced the injector seals the previous month. It has been less than 10 months and they have failed again. They guarantee 12 months on labour and parts. I called them and was told i was not the owner at the time so no guarantee. I ask if i paid them again would they be prepared to come to some arrangement for a reduction in labour as the workmanship or parts should not have failed after 10 months. They were not interested in helping in any way and put phone down.

Visited With

My vehicle

Visited In

Mar 2021

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Good Points

Nothing

Bad Points

Poor customer service did not want to hear about possible poor workmanship or Parts and did not want to put it right.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very efficient, safety concious, clean, highly efficient. "

By Anonymous, 8 March 2018

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I have been using this garage for probably 10 years now, they have looked after my cars and my wife's shopping car, 14 years old with just over 5,000 on the clock, the main dealer could not believe it, they still offer me low mileage used cars.

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-3 days

Visited For

Wheel alignment when tyres seemed to be wearing quickly and unevenly. and MOT, Servicing, Repairs, Performance Tuning

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

It gives off a sensation of honesty and trustworthyness. Every detail of the car is checked when they say something has been done, it has been done.

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very efficient, safety concious, clean, highly efficient. "

By Anonymous, 8 March 2018

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I have been using this garage for probably 10 years now, they have looked after my cars and my wife's shopping car, 14 years old with just over 5,000 on the clock, the main dealer could not believe it, they still offer me low mileage used cars.

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-3 days

Visited For

Wheel alignment when tyres seemed to be wearing quickly and unevenly. and MOT, Servicing, Repairs, Performance Tuning

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

It gives off a sensation of honesty and trustworthyness. Every detail of the car is checked when they say something has been done, it has been done.

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excelent Service."

By benson1, 11 January 2013

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Good pleasant people to deal with,did a full service and M O T.Provided a loan car,job finished on time and to SAAB spec,price charged much less than previous main dealer cost to same standard of work.

Visited In

May 2012

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

D & T Motors

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Nigel Thurley Automotive Ltd

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The car was washed and cleaned

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