Sytner Cardiff BMW

Rude and ignorant customer service personnel in the service department.

Rude and ignorant customer service personnel in the service department.

Rude and ignorant customer service personnel in the service department.

Attempted to put the price up in the middle of buying the car - see previous reviews where others have had the same unpleasant experience. Car was defective - took it back in 11 days, but they couldn’t care less. Supplied a courtesy car, that also did not work properly! Technically incapable of repairing the car. Car returned 3 months later - paint damaged, oil leaks, perished suspension bushes, damaged locking system (all identified by another BMW Main Dealer) - and Cardiff have washed their hands. About to start legal proceedings - but be wary before you buy a car from Sytner Cardiff. They just don’t care and are not up to the job of correctly preparing cars.

I have had my vehicles serviced by Sytner Cardiff for over 10 years and I have always been impressed by the friendly professionalism of their team. On the most recent annual service (August 2020), Connor kept me fully advised by e-mail, text and phone as to what we needed and how the garage was organising visits in view of Covid-19. Everything worked well, with the absolute minimum of personal contact, which was very reassuring