Ryan Autocare, Denny

Avoid! Used for MOT and they broke my keys-when asked they became defensive, rude and condescending- saying it would be impossible to break, then saying it had been broken for sometime. Husband is witness as keys intact when left. Shockingly bad customer service and not to be trusted!

I have had my cars serviced and maintained at Ryan Autocare for many years. Repairs have been carried out efficiently and in good time and the service has always been first class. If they discover a problem when carrying out services, they will phone you to let you know, tell you about costs and let you decide what to do. As mentioned previously, the prices are always very reasonable.

I have an ageing Honda Accord 2.2 CDTi which appears to eat fuel filters. I've established from various forums that changing this filter clears the hesitance when you floor the throttle. The car generally needs this filter changed every year but starts giving trouble prior to this. In addition the filter has to be a Honda make and not any other. Earlier this year during the MOT & annual service, I asked for a Honda filter to be fitted as usual. I thought no more about it until last month when the car started its usual nonsense again. The general signs were there but didn't follow all the symptoms. The car was booked in the next day and fixed. At the end of the week I went in to pay the bill (how many garages would allow you to do this) even although I hadn't received it to be told 'No charge'. Apparently there was a communication breakdown and the mechanics had not been told not to fit the standard service filter but use a Honda one. 'My fault.' 'Had I told them to fit the proper filter you wouldn't have had to come back six months later.' 'Some cars suit specific filters, this car is one and the Ford Mondeo is another.' 'I apologise for that.' I'd have been happy enough to get the filter free and charge for the work. By comparison, after waiting nearly all morning, the Honda dealer I bought the car from, tried to suggest that a fuel hose they damaged during a service (as pointed out to me by an AA patrol man) had developed a fault. I no longer have my car serviced there. My advice is if you find a good garage, stick with them. There are too many rip-off merchants about.