Mercedes-benz Of Brighton

Ranked #68 of 108 in East Sussex

Services: MOT, Servicing, Tyres, Exhausts

Victoria Road Portslade

BRIGHTON

BN41 1DY

Call 01273 707070

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"Card clipping cowboys "

By Anonymous, 17 May 2023

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Slack jawed service team, trying to bull dust their way through to a huge quote for basic repair on Wheel Speed sensor. Aldo had a misfuel once, vehicle wasn’t run and the tried to hook me for £1390 Sales team are a nice bunch though

Visited With

My vehicle

Visited In

Aug 2022

Cost

£1000 plus

Duration

1-5 hours

Visited For

Servicing, Repairs

Additional Services

Car cleaned, Online booking

Good Points

Nice waiting room

Bad Points

Expensive and inaccurate

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling service, expensive and released the car with a flat tyre too!"

By Anonymous, 8 July 2021

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Problem with key and ignition ... Shoddy and unhelpful experience from start to finish over nearly 5 painful weeks of chasing, no feedback and no sense. No explanation or understanding of the bill or the work done, and when I did eventually pick the car up, I found that it had been left with just 11 PSI in one of the tires (they had completed a complimentary "safety check", and sent me the video, but they declined to put any air in the tire!!... A SAFETY CRITICAL ISSUE Appalling service, critical safety failure and very expensive too. I would suggest staying well clear of this this bunch of jokers. From my experience, shiny exterior fronting a company that doesn't give a ....... about the service provided, their customer or safety.

Visited With

My vehicle

Visited In

May 2021

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Repairs

Good Points

Nice facade!

Bad Points

Shoddy and unhelpful experience from start to finish over nearly 5 painful weeks of chasing, no feedback and no sense. No explanation or understanding of the bill or the work done + SAFETY CRITICAL IS

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Never again"

By mattfreshfield, 5 January 2017

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The service department is a disgrace. It's fine until something goes wrong and then they go on the attack. Poor service carried out, apparently they did fill the washer bottle, but it must have gained a leak on the way home. They fitted another under warranty (fraud) Came back with same washer bottle, with my fingerprint on it. They put 1000 miles on my car 'test driving to find out a fault' which they didn't find over many months. They didn't ask permission or tell me that was what they were doing. I could fill pages with mine and my friends experiences here.

Visited In

Feb 2016

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Absolutely Awful Service"

By Past Customer, 28 July 2015

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My car went in to this garage several times for repairs and the level of customer service and quality of the work performed was continually diabolical. You are much better off using Rivervale next door; they are a Merecedes approved garage and they are cheaper and have a much higher level of customer service that Lookers Mercedes next door.

Visited In

Apr 2015

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Setyres, Henfield

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Autotec

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