Grays Autocentre, Romford

Hey Thank you for the quickly delivery to my office. When I saw the package, I immediately saw that something was wrong with it, and when I opened it, the item was unfortunately damaged. I made a photo so that you can see what I mean. https://photoscreenshot.com/proofdamageorder I am a regular customer, and I regularly order from your shop. Hope we can solve this small problem in a professional way. Sincerely Kindra Homburg "Sent from my Android Phone"

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Scammers, took my BMW 4 series there as it was misfiring. 30 quid for diagnostic to tell me what I had already told them, they said they needed to first change the plugs, then if that didn't work, change coils, then injectors. Got a call saying the plugs weren't the issue, they'll change the coils. Day later got a call saying couldn't fix the car take it somewhere else, charged me circa £300. I noticed that the misfiring had become worse. Styner BMW videoed their inspection, said after market rubbish had been fitted, coils were knock offs and 2 of the 4 coils were damaged, plugs were substandard. BMW fixed it, was the injectors. Phoned Grays, and they weren't interested, said we should have gone back to them before BMW fixed the problem. Asked us for the old parts back, by this point, BMW had thrown out the old parts. We even got Styner to write to Greys to tell them the parts were substandard and broke, Greys still didn't want to know. We gave up. Stay well clear.

Hey I have a question, i see a lot of products on this site that you also sell in your shop, But there items are 45% cheaper, i have made a screenshot of the product, so you can see for your self. https://screenshot-product.photo/sdfgdf. Well my question is what is the difference between your store. Is it the quality or something else, I hope you can answer my question. Regards Joanna Pitt "Sent from my iPhone"

Daughter had full service and drove to mine 50 miles away. Found large amount of oil on drive and sump plug was not tightened. Remaining oil about 1 ltr was black? Garage just said fill oil up before travelling home and take to them. Did this but garage booked in for new sump pan. On day of work garage said car hadn't even been booked in. Showed no interest and did not offer refund of £50 to replace oil and clean drive. Please avoid this garage as they are a dangerous rip off.

First used Grays some 3 or 4 years ago. We had bought a Japanese Domestic Market Import, did not want to use supplying dealer so "took a chance" on these for annual service & MOT. Price was very good, job was done properly, their facilities are excellent & all equipment is up to date. We have used them every year since with the same no problem result, any issues are dealt with quickly effectively & competently. No challenge has defeated them yet so we have absolute confidence in their work. Got a new (to us) JDM vehicle this March & it needed wheel alignment & new tyres, Greys found it on their Hunter tracking machine & their tyre quality/price beat the internet & local competition by a significant margin. We will obviousely continue to be using them.