Andy Gayle Mercedes Benz, Smethwick

Ranked #103 of 166 in West Midlands

Services: MOT, Servicing, Tyres, Exhausts

1 Tram Way Oldbury Road SMETHWICK B66 1NR

SMETHWICK

West Midlands

B66 1NR

Call 0121 558 4848

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Recommended

"Excellent service"

By Gerald Mack, 3 February 2023

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I have visited Andy Gayles on a few occasions relating to service and repairs on my current and previous Mercedes. I think his costs are reasonable (For Mercedes), work is always as described and Andy is a very knowledgable guy. I say this as a professional engineer myself.

Visited With

My vehicle

Visited In

Feb 2023

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

cost, service, professional knowledge

Bad Points

parking. Needs a larger premises

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Professional polite and sorted the car. "

By Anonymous, 31 January 2022

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recommended by Motormec to go to Andy Gayle and was not disappointed, polite, knowledgeable and kept upto date on charges and problems, will use them again and very affordable.

Visited With

My vehicle

Visited In

Jan 2022

Cost

£100-£500

Duration

5-9 hours

Visited For

All sorts of problems. and MOT, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Kept upto date dropped me at the train station

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Professional polite and sorted the car. "

By Nigal Rutter, 31 January 2022

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recommended by Motormec to go to Andy Gayle and was not disappointed, polite, knowledgeable and kept upto date on charges and problems, will use them again and very affordable.

Visited With

My vehicle

Visited In

Jan 2022

Cost

£100-£500

Duration

5-9 hours

Visited For

All sorts of problems. and MOT, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Kept upto date dropped me at the train station

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Above and beyond"

By Anonymous, 24 December 2021

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Took our sons car in as the brakes were bad. Staff were very kind doing a repair on Christmas Eve to make sure we could drive safely. Not many garages would do that! Lovely staff, very kind and helpful and they explained the problem at every stage. Absolutely brilliant service.

Visited With

Family member's vehicle

Visited In

Dec 2021

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Went out of their way to help us on Christmas Eve.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Inept"

By Richard Kedbury, 30 January 2021

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I enquired online...no response...called 5 times ...waited for call to be connected to someone after it was answered....still waiting. Arguably the poorest service from MB provider...pretty sure Mercedes Benz would not want this attachment to their marque.

Visited In

Jan 2021

Visited For

Enquiry

Good Points

The exit

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"overpriced for simply coming up with multiple possible problems"

By s mshsta, 16 January 2021

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I Went to this garage as my merc A180 went into limp mode with turbo problem. They spent several hours and could not narrow the fault. All they said was it could be the Turbo, it could be the DPF filter, it could be anything else. Basically, unable to narrow the fault down even though they are supposed to be Mercedes experts,lol. They charged me more than 500 pounds with my my car in the same state. They suggested they could take the turbo to test, cost approx 700 pounds and if this was not the cause it could be the DPF filter which could cost 1000 pounds. Basically, they were just adding to my cost due to their incompetence. I took it it to Best Turbo's in Dudley and they diagnosed the fault free and gave me a quote which was substantially cheaper then the jokers at Andy Gayle. I wish I had gone to Best Turbo to start with as I would have saved the money wasted at Andy Gayle.

Visited With

My vehicle

Visited In

May 2020

Cost

£500-£1000

Duration

1-5 hours

Visited For

Repairs

Good Points

The advertising

Bad Points

The price, no real solution offered. The outcome was something any other garage could have done

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Exemplary independent specialist for Mercedes Benz cars, with an encyclopedic knowledge of the cars to underpin excellent service"

By Alex Grieve, 19 August 2020

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I have been a customer of Andy Gayle, Oldbury for around 25 years. I am a dyed in the wool Mercedes enthusiast and Andy and his colleagues have always impressed me with their knowledge of the cars - especially the older models which folks cherish, which are not well understood in dealerships.

Visited With

Partner's vehicle

Visited In

Aug 2020

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Ease of speaking to the engineer who knows all about the cars and quickly pinpoints the work to be done.

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Poor customer service and substandard parts"

By Cristina Pashmi, 14 July 2020

Read More

Rude and unprofessional staff! Very poor customer service! Substandard parts fitted; had to take my car back to the dealership to change window wipers. Very poor experience - never again!

Visited In

Jul 2020

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Shocking"

By Karl Woodward, 2 July 2020

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Used for years, deemed them really good until my wife had her merc serviced, first day after car returned it overheated, left her stranded that required it to go to our main dealer and then the wheels fell off as we discovered not only did they not carry out the service correctly they used non approved parts!

Visited With

Partner's vehicle

Visited In

Jun 2020

Cost

£1000 plus

Duration

1-3 days

Visited For

Servicing

Additional Services

Pick-up and collection

Good Points

Use to be or we thought they were very good until now.

Bad Points

Didn't connect the coolant and air filter correctly and used non legit parts.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"VERY EXPENSIVE"

By Anonymous, 16 September 2019

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Not impressed at all I genuinely think the Mercedes main dealers are cheaper by the time this garage has added on their unnecessary and extra 'investigation' work / charges which are not even required Avoid

Visited With

My vehicle

Visited In

Sep 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Good Points

NOTHING

Bad Points

EVERYTHING

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very professional team. They found the problems and sorted them out. They also phoned me in advance to check that I was happy with their job."

By Miguel-Angel, 2 April 2019

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The best place I have found to take my car for servicing and repairs. They value you as a customer and they way the treat you is impeccable. Thank you for your dedication.

Visited With

My vehicle

Visited In

Mar 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Customer service and professionalism.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very friendly staff, everyone polite, even the customers walking through the door greeted everyone as though they were family.brilliant service."

By GERRY BARLOW, 26 March 2019

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Very knowledgeable guys, Andy was right there in the workshops prior to my visit at 6.00am along with quite a number of his staff.Plenty of tea and coffee available free of charge.

Visited With

My vehicle

Visited In

Mar 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Very early morning appointment, meaning i could wait while my car was serviced and be back on the road before 9.00 am.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent Service "

By Rashida Crofts, 8 January 2019

Read More

I could not be happier with the service I received, my car was picked up and dropped off without any problems; I would recommend Andy Gayle to anyone with a Mercedes. First Class.

Visited With

My vehicle

Visited In

Dec 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Very Efficient

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"friendly staff, dealt with Andy himself went out of his way to help me, would not get this attention from other garages ,5 star just for Andy him self "

By Anonymous, 27 October 2018

Read More

no fancy offices, no sales persons trying to sell you things. you pay for the jobs done on your vehicle that is all you want. used in the past and will use in the future, will trust Andy to do any job and give me the right price.

Visited With

My vehicle

Visited In

Oct 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

collected and delivered back, very good price for work done. you want your merc looking after go to Andy Gayle. great guy and prices.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"service i received was great "

By Anonymous, 13 October 2018

Read More

the timing chain on my car had gone. obviously an expensive job to put right. this is my first mercedes so hadnt used Any Gayles before but opted to send it there. they did a first class job iam very happy with the car it drives as good as new. ill be using in the future

Visited With

My vehicle

Visited In

Oct 2018

Cost

£1000 plus

Duration

1-2 weeks

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Top draw, very pleased with all work done! "

By Anonymous, 30 April 2018

Read More

I had taken my car to a Mercedes main dealer for diagnostic, and was told that it may need a timing chain, and that it could cost £2000. 00 I was shocked to say the least , I know this is an expensive job, but that is really over the top ! I looked around and found Andy Gayle , I booked my car in for the next week for diagnostic test , and I wanted a full service plus any jobs that needed to be done all put right at the same time ! Well wat a difference, and what fantastic service, the car now drives like a new one ! A lot of work was done , and I am very happy with the results! Total cost inc vat was £1800.00 ! I dread to think how much this amount of work would have cost at a main Dealer! And I very much doubt it would have been as good!

Visited With

My vehicle

Visited In

Apr 2018

Cost

£1000 plus

Duration

3-7 days

Visited For

MOT, Servicing, Repairs, Performance Tuning

Additional Services

Car cleaned, Itemised invoice, Great customer service

Good Points

Very professional, and keep me informed at all times

Bad Points

Nothing!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant without the cost of the main dealer"

By Philip Hudson, 16 September 2016

Read More

First class service on my Mercedes SLK from normal servicing and MOT's to repairs. Staff friendly and efficient with good advice from Andy or his team. Collection after an MOT and service it was washed and vacuumed. 5 stars without doubt.

Visited In

Sep 2016

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"poor"

By Anonymous, 15 August 2012

Read More

I booked in with andy gayle for a service B and MOT. I ended up paying £450 in total as i needed new front brake pads and air pollen filters. Not sure if i paid a bit too much? I wasn't impressed with the service i received. They offer free pick up and delivery however i wasn't offered this. When i collected my car i wasn't given any feedback as to the outcome of the diagnostic report he charged me £40 for. when i enquired i was told the engine light was on for no serious reason?i made my payment and then collected my car to find it dirty!, grease all over my steering wheel and doors!i have a cream interior, so wasn't too impressed!when i asked him about it, he said his hoover had broken?i had to bring the car home and spend an hour cleaning it:( I've been driving my car for two days now and the new brakes squeak, and the engine is making a weird noise it wasn't making before!don't feel that andy gayle was honest, professional or value for money

Visited In

Aug 2012

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Burton Motors Ltd, Halesowen

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GRB Mechanics

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