Sick of paying over the odds dealership servicing prices, I hunted on the net and found Volks Autos - and what an excellent find. Run by husband and wife team Dave and Lindsey, Volks specialise in all VAG vehicles and both Dave and his team are all VAG trained and approved. Volks has access to the main VAG databases and service schedules, use original VW parts and do everything that a main dealership does - except overcharge and have flashy premises!

The customer service is outstanding, both Lindsey and Dave are extremely friendly, helpful and knowledgeable, they are up front and honest about prices and do not put any pressure on customers to have extra work done there and then. At my service, I was advised that my Golf needed replacement brake pads and disks fairly soon but given good advice about how long I could wait before getting the work done- in the end the costs were so reasonable that I opted to get them done straight away. The bill for a 60K service, brake fluid change and new pads and discs was half the amount quoted by a dealership.

The premises is a bit tricky to find but they acknowledge this when you book and are happy to give directions/ guide you in if you get lost. Drop off/ collection times are very flexible if you are travelling from afar and want to avoid peak times. The workshop and waiting area is functional, simple and clean. Wifi is available in the waiting area.

A courtesy car is available - Skoda Fabia- which was spotlessly clean, had fuel in it and had thoughtful touches such as an ice scraper in the glove box. I was also given a full walk round and handover of the car and shown how to disarm the passenger air bag if I needed to, advised on the controls, fuel cap opening etc. An added bonus was being able to transport my dog in the car- none of the main dealers ever allow this even though I have a very small terrier who travels in a canvas crate at all times.

The work was completed on time, I was given lots of friendly and sound advice and I would highly recommend Volks to all VW, Audi, Skoda and Seat owners.

Had a misfire problem with my A3 2.OT and several garages and even an audi main dealer couldn't identify and solve the problem. Identified as a cylinder misfire after thorough diagnosis and analysis. The problem now solved and all the power from the 2.OT engine restored, effortless power; car drives similar to the day I first bought it.

Would recommend this garage to anyone with an audi, volks or seat as mechanics are expert at dealing with these marques of vehicle. I was also given advice on routine maintenance tasks. Despite the distance from home will be back for my next service.

When I first looked on their website I thought their reviews must be fake no garage could be that good, well when I went down there and met the owners (husband & wife team) and the other mechanics I knew I had stumbled across a real gem in the garage world. They are reliable, trustworthy and honest people. They are very relaxed no drama like I have experienced at main dealers you can pop down and speak to the mechanic fixing your car. They were very honest about what did need doing and what didn’t need doing. The carried out a repair to my gearbox ECU, supplied and coded a new key and carried out an engine remap. I am going back in August for a service. I have recommended several friends to them and they have all been gratefully to me. All the guys there including the owner’s wife used to work at the Driftbridge main dealer so you get the knowledge of a main dealer but with the benefits that come with using a family business. I saved nearly £700 getting my ECU repaired rather than replaced, which had been recommended by a local main dealer.

I have used this garage for servicing my A4 Cabriolet for the last 2 years. The service has been excellent and my bills have been significantly reduced compared to the local main dealer who I was using before. On occasion I have needed to pop in at short notice for a bulb change and they have been very obliging and charged me a nominal amount - again comparing very favourably with the main dealer.