My 3008 has not been exactly fault free! However through the endeavours of the service department all rectification has been carried out thoroughly and without fault. Probably been in to their service department 10-15 times over last 2 years with countless problems, water pump, oil leaks, engine faults (mainly switched off turbo) all put right.

I'd previously tried another Peugeot main dealer in Nottinghamshire for my 308's previous service. The experience I found to be disappointing with take-it-or-leave-it customer 'care' and a high price paid for a service. I suspect they actually did very little to the car other than take it round the back and leave it there for two hours.

Pratt and Gelsthorpe's approach couldn't have been more different. From the initial telephone contact I was dealt with courteously and professionally and actually felt my business was wanted rather than a general inconvenience. They also offered a Saturday morning service option, unlike the previous dealer.

On arrival I was again greeted in a pleasant and professional manner by the staff there. The premises were extremely well-maintained with great facilities for customer who had to wait for their car like myself.

Any additional work was properly explained to me in detail and my approval to go ahead sought before it was carried out. My car was returned to me having been cleaned and with unused sundries type materials left in the vehicle for me - something I'd never experienced before. I also felt what I was charged was both reasonable and fair for a major 36,000 service.

On this first experience of this long-established dealer, I wouldn't hesitate to use them again and would strongly recommend them to a Peugeot owner wanting to maintain a main-dealer service record, but wanting both value and courtesy on top of that.