St John's Garage, Worcester

Ranked #1 of 85 in Worcestershire

Services: MOT, Servicing, Tyres, Exhausts

Unit 1 Bransford Trading Estate Bransford Road

WORCESTER

Worcester

WR2 4EU

Call 01905 420111

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"A verbal experience with the owner, is one I'd rather forget."

By Miss Vikki Barnett, 5 December 2023

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A very daunting verbal experience with the owner. One I'd rather forget. My car went in with 2 water leaks. I pointed out two places, where the water was entering the car and I left. I was advised the car was ready for collection 2 days later. I paid the bill in full. Unknowingly, I left with the same 2 water leaks. However, I was treated very courteously by the staff on this first visit and left feeling well looked after. I returned the car to the garage a few days later, with the same problems again to be rectified. (My car had been on my drive during a downpour and was wet inside) On the 2nd collection I dealt with the owner. Time will tell if the leaks have been rectified. Would you be happy to pay twice?? At first I found the owner likeable and approachable, however his attitude changed, when I questioned if the car had been water tested the first time, as if it had, surely it would be known the water was still getting in. (as it had in the downpour) I questioned paying twice. He said I didn't see his point re further labour charges, he had to pay his mechanics. He said you try certain things first, which I understood. He made me feel really uncomfortable. Especially as I was standing there with my debit card, saying just let me pay and I will leave. He just kept on talking at me. He wasn't happy when I said I would leave a negative review, and he said either his wife was a solicitor, or she worked at a solicitors, which I felt was a threat. Staff I spoke with, were very courteous on both occasions and the waiting room has a nice welcoming atmosphere. The Curtesy car was greatly appreciated. This garage was recommended to me by some one I know, for this water leak issue. The owner made the comment, "Why didn't I get him to repair my car then" My experience means I cannot recommend this garage and I was glad to leave.

Visited With

My vehicle

Visited In

Dec 2023

Cost

£100-£500

Duration

3-7 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Courtesy car

Good Points

The staff were friendly and courteous and a curtesy car was provided, which was appreciated, as I didn't live locally.

Bad Points

The way the owner spoke to me, then at me.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A truly first class service. Couldn’t do enough to help."

By Anonymous, 16 October 2023

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Needed an MOT on the morning I rang due to car tax issues. St John’s understood my situation and went out of their way to squeeze the car in. Great service.

Visited With

Partner's vehicle

Visited In

Oct 2023

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Great customer service

Good Points

Great people to deal with, helpful and friendly. A garage to be trusted.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Truly excellent, even though my Mercedes is less reliable than most they have looked after it brilliantly."

By Anonymous, 11 October 2022

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I have been using this garage for several years, and my only disappointment has been that they sometimes advise me not to change parts they think don’t need changing. That apart the service has been excellent, and the prices very fair too.

Visited With

My vehicle

Visited In

Apr 2022

Cost

£1000 plus

Duration

5-9 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Knowledgeable and honest

Bad Points

The fact that it is a mile and a half walk to and from home when l leave the car there

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A helpful and friendly garage!"

By Lucy Milner, 4 March 2022

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Always a brilliant service from this garage, the staff are so friendly and helpful. They went out of their way to help fix a problem with my car so it could pass it's MOT. Massive thank you to Chris and the team for their time and expertise. Couldn't recommend them enough!

Visited In

Mar 2022

Cost

£100-£500

Duration

1-3 days

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Great customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent Service from Chris and his team. They service and maintain my old car and keep it going in good order. Good quality at a good price."

By Anonymous, 3 February 2022

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I have used this garage since moving to Worcester on the recommendation of an RAC man and have been extremely pleased with the service given to me. They keep my 15 yr old car on the road in excellent condition and I am always pleased with the service and courtesy I receive. In particular Chris who understands the eccentricities of my old Mercedes and its's owner.

Visited With

My vehicle

Visited In

Feb 2022

Cost

£100-£500

Duration

5-9 hours

Visited For

Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

From the minute you telephone for an appointment, you are met with courteous and efficient staff who do their very best to serve the customer.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Jodie who dealt with me was so helpful so friendly so nice and kept me up to date with the repair and is a perfect person to deal with"

By Jacqueline Hayes, 13 January 2022

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I would like to compliment Jodie for all her help and will certainly have my MOT there next time

Visited With

My vehicle

Visited In

Jan 2022

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

They went over and above to repair my car and I am thrilled with their work

Bad Points

nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Absolutely fantastic service"

By Rhiannon Berry, 3 September 2021

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Absolutely fantastic service by Chris, got all my repairs sorted and kept me updated through out. Lovely friendly garage, work to a high standard. Can’t thank these guys enough for all the time that was put in to getting everything done to get my car back on the road. Won’t use any other garage from now on. Highly recommend..

Visited With

My vehicle

Visited In

Aug 2021

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Very friendly and officiant

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very helpful, good honest price, the work is always done ASAP "

By Anonymous, 9 May 2020

Read More

No complaints other than paying lol

Visited With

Partner's vehicle

Visited In

May 2020

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

The price is good amongst dealers in the area

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic service amazing staff so helpful and knowledgeable and always able to sort any problems with my car."

By ben wiggins, 12 February 2019

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I have been using this garage for a number of years now for mots and servicing all our family's cars. They have always been very helpful, honest and reliable. Nothing has been to hard for them to fix and they have a great attitude and talk you through any repairs and costing including which is the best option. Thoroughly recommend them and happy to travel 15 miles from our current address to use them .

Visited With

My vehicle

Visited In

Oct 2018

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Everything

Bad Points

Noyhing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service from reliable garage"

By Anonymous, 23 March 2018

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First class service from friendly, trustworthy local garage that I have used for car MOT and Servicing for last 5 + years. Happy to recommend to others.

Visited With

My vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Efficient service, fairly priced and staff keep you fully informed.

Bad Points

No concerns with this garage.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Brilliant Service & Customer Care"

By Anonymous, 28 January 2018

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I have been using this Garage for the last ten years, and they never disappoint. I recently had a problem with my car and Matt and his team were fantastic in resolving this and doing so in a timely manner. I took my car to them on a busy Saturday unable to give them prior warning and they were prompt in identifying the issue, ordered the necessary part ( and kept following up to ensure it arrived ASAP) when the parts were delivered the problem was fixed straight away. All involved were fantastic with what they did and enabled me to get to netball and wedding commitments that day. Highly recommend.

Visited In

Jan 2018

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very good independent; Meecedes specialist"

By kelvinhard, 11 May 2012

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This is a very good independent garage with good service and much lower costs than main dealers. The lead mechanic has a reputation locally as something of a genius with any type of engine. The garage has a particular specialism in Mercedes cars but they deal with all makes so don't be put off if your car is not a Merc. I had a problem with the electronic throttle on my 10 year old SLK which a main dealer had failed to diagnose or cure. St John's correctly identified the problem and even found a supplier of a reconditioned unit, which greatly reduced the cost of the rapair. This garage is also very good at keeping you in touch with progress while your vehicle is being repaired or serviced.

Visited In

May 2012

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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